Moderation Policy

Purpose

Private messaging and community features create a duty of care to members. This policy explains how reporting, blocking, and moderation work on the NGN Portal.

What you can report

Members can report messages for:

• Spam or solicitation
• Off-platform pressure
• Inappropriate conduct
• Harassment
• Impersonation
• Other concerns (with description)

Blocking

You can block another member from messaging you. Blocked members cannot start new conversations with you. Existing conversation history may remain visible to you but further contact is prevented.

Who reviews reports

Authorised NGN programme administrators and ExCo reviewers investigate reports. The Mo Ibrahim Foundation provides platform hosting and may escalate serious matters. Administrators access reported conversation context only as needed to assess the report.

Outcomes

Depending on severity, outcomes may include:

• No action (unsubstantiated or minor)
• Reminder or warning to the reported member
• Temporary restriction of messaging or other features
• Removal from mentorship or events
• Account suspension or termination
• Referral to NGN ExCo or MIF leadership for serious misconduct

Retention

Reports, blocks, and related messages are retained to investigate concerns and prevent repeat harm, typically up to 24 months after a report is resolved. Aggregated statistics may be kept longer without identifying individuals.

Appeals

If you believe a moderation decision was made in error, contact ngn@moibrahimfoundation.org within 14 days with your account email and a description of the decision you are appealing.

Emergency

The portal is not an emergency service. If you or someone else is in immediate danger, contact local emergency services first.